your information,
Privacy Policy
Redman Designs collects only what it needs to design, make and deliver your order, and we never sell your personal information.
Effective date: [date]
What we collect
| What | Examples | Why |
|---|---|---|
| Account details | Email address, password (stored encrypted) | To sign you in, save your maps and send password resets |
| Order details | Name, shipping address, email, phone if given, items ordered | To make, ship and support your order, and for tax records |
| Your designs | Places you search for, map areas, words, markers, uploaded photos or logos | To show previews and make your item |
| Messages | What you send through contact or quote forms | To answer you |
| Technical data | IP address, browser type, pages requested | To run the site securely and prevent abuse, such as limiting automated previews |
Card details go directly to Square, our payment processor. We never see or store your full card number.
Cookies and your browser
We use a small number of cookies and browser storage to keep you signed in, count free previews, and save your design on your device so you do not lose it. We do not use advertising cookies or cross-site tracking, and there is no analytics or ad network on the site. Because we do not track you across other sites, we do not change our practices in response to browser Do Not Track signals.
Who helps us run the site
These companies process information only to provide their service to us:
- Vercel (website hosting) and Convex (database and accounts);
- Railway (our map drawing service);
- Square (payments);
- SMTP2GO (order and account emails);
- USPS and [Pirate Ship] (address checks and shipping labels);
- OpenStreetMap and Photon by Komoot (street map images and place search). The street map loads from OpenStreetMap’s servers, which receive your IP address.
We may also share information if the law requires it, to protect our rights or safety, or as part of a sale of the business.
How long we keep it
Saved designs are kept for 60 days after you last change them, unsaved drafts for 30 days, and shared upload links for 90 days. Order records are kept as long as tax and accounting rules require, usually [7] years. You can ask us to delete your account at any time.
Your choices and rights
You can ask to see, correct or delete the personal information we hold about you, or to receive a copy, through our contact page. We will respond within 45 days. We do not sell or share personal information for advertising.
California residents may also ask which personal information we have disclosed to third parties for their direct marketing purposes. We do not make such disclosures.
Children
The site is not intended for children under 13, and we do not knowingly collect their information.
Security
We use encrypted connections, hashed passwords and trusted providers. No system is perfectly secure, so please use a strong password and tell us about anything suspicious.
Changes
If we change this policy, we will post the new version here with a new effective date, and email account holders about significant changes.
Contact
Questions or requests: our contact page, or Redman Designs, [mailing address], Lakeside, CA [ZIP].