Terms & Conditions

1. Orders and pricing

Prices are in U.S. dollars. Your order is accepted when we confirm it by email. If a price or product is listed in error, or we cannot make an item, we will tell you and refund anything you paid. We may decline any order, including content we will not produce (see section 4).

2. Proofs and approval

For personalized items you see a proof before we make anything. Your approval confirms the spelling, words, dates, map area, marker and layout. We make the item to match the approved proof. Our shop may make small adjustments so the piece is strong and can be made safely, without changing your words or chosen area.

3. Materials and appearance

Our products are made from natural wood and other materials cut, engraved and printed by laser and UV printer. Grain, color, texture and burn tone vary from piece to piece and from what you see on screen. Previews and sample photos show the layout, not the exact finished look. This variation is not a defect.

4. Content you give us

When you enter words, upload photos or logos, or choose a place, you confirm you have the right to use them and that they do not infringe anyone else’s rights. You keep ownership of your content and give us permission to use it to make, ship and support your order. We may refuse content that is unlawful, hateful or obscene, or that uses someone else’s trademark or copyright without permission.

We may photograph finished pieces for our portfolio and social media. [Confirm: tell us if you prefer we do not use yours.]

5. Maps and place data

Map designs are built from OpenStreetMap data, © OpenStreetMap contributors, and other public sources. Map data can be incomplete, out of date or inaccurate, and a finished map is a decorative piece, not a navigation or survey tool. Roads and features may be simplified so the piece can be cut.

6. Using the designer

Free previews are limited per day, and signing in gives you more. You agree not to use bots, scripts or automated tools to create previews, copy the site, or overload our services. We may limit or suspend access that does.

7. Accounts

You are responsible for keeping your sign-in details private and for activity in your account. Tell us through our contact page if you think someone else has used it.

8. Payment

Payments are processed securely by Square. We do not see or store your full card number. Sales tax is charged as required by law.

9. Shipping, returns and cancellations

Our Shipping Policy and Returns & Refunds Policy are part of these terms. In short: personalized items are final sale, and we fix damage, defects and our own mistakes.

10. Our content

The site’s text, photos, designs, product designs and software belong to Redman Designs or its licensors. You may not copy or resell them without our permission.

11. Warranty

We make every item with care and stand behind it as described in our Returns & Refunds Policy. Otherwise, to the extent the law allows, the site and products are provided as is, without other warranties. Nothing in these terms limits rights you have under California or federal law that cannot be waived.

12. Limitation of liability

To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses.

13. Governing law

These terms are governed by California law. Any dispute will be handled in the state or federal courts in San Diego County, California, unless the law requires otherwise. Please contact us first; most problems are solved with a message.

14. Changes

We may update these terms. The version posted when you place an order applies to that order.

15. Contact

Redman Designs, [mailing address], Lakeside, CA [ZIP]. Reach us any time through our contact page.