Redman Designs

made just for you,

Returns & Refunds

Every Redman Designs product is made to order and personalized for you, so all sales are final. We make it right when something goes wrong on our side.

Last updated: [date]

Personalized items are final sale

We cannot accept returns or exchanges, or refund a change of mind, because a personalized piece cannot be resold.

When we remake or refund

We will remake your item at no cost, or refund it, if:

  • it arrives damaged in shipping;
  • it has a defect in materials or workmanship; or
  • we made a mistake, such as words, a map area or a marker that differ from the proof you approved.

How to report a problem

Contact us through our contact page within 7 days of delivery or pickup, with your order number and clear photos of the whole item and the packaging. Please keep the item and box until we reply. We may ask you to return a damaged item, at our cost. We usually reply within 2 business days.

What is not a defect

  • Natural variation in wood grain, color and texture. Every piece is unique, and screen previews and proofs show the layout, not the exact look of the wood.
  • Small adjustments our shop makes so a piece is strong and can be made safely, as described when you approve your proof.
  • Spelling, dates, names, map areas or markers that match the proof you approved. You approve the proof before we make anything, so please check it carefully. If you need a remake after approving a mistake, we will offer one at [a discount or full price].

Cancellations

You can cancel for a full refund until we start making your order. Contact us as soon as possible. Once production starts, the order cannot be cancelled.

Refunds

Approved refunds go back to your original payment method within [5 to 10] business days. Shipping charges are refunded when the whole order is refunded because of our error or shipping damage.

Custom design orders

Orders that need our design time beyond the online designer, such as a custom design, logo cleanup or a large order, may require a non-refundable design deposit of [amount or percent], stated in your quote. The deposit covers design work already done if you cancel.

Local pickup

Pickup orders follow the same rules. Please check your item when you pick it up.