from our shop to you,
Shipping Policy
Every map is made to order and ships in 7 to 10 business days, plus transit time.
Last updated: [date]
Production time
Production starts after your order is paid and your proof is approved. Business days are Monday to Friday, excluding U.S. holidays.
Where we ship
Personalized maps ship to addresses in the 50 U.S. states and Washington, D.C. For other destinations, or orders of more than five maps, contact us for a quote. Other items from our online shop are pickup only for now (see Local pickup below).
Rates
Shipping and packaging are charged per map, because each map is packed in its own protective box. Shipping and any tax are shown at checkout before you pay.
| Map size | Contiguous U.S. and D.C. | Alaska and Hawaii |
|---|---|---|
| Small | $11.95 | $14.95 |
| Medium and larger | $16.95 | $20.95 |
Carrier and tracking
We ship with [USPS] and email you a tracking number when your order ships.
Delays
If we cannot ship within the time we promised, we will email you with a new date and let you choose to wait or cancel for a full refund.
Your address
Please check your shipping address at checkout. We confirm it with USPS and show you any suggested correction. If a package is returned to us because of an incorrect or incomplete address, we will reship it once you pay the new shipping cost.
Lost, stolen or damaged packages
- Damaged on arrival: contact us within 7 days of delivery with photos of the item and the box, and we will remake or refund it (see our Returns & Refunds Policy).
- Lost in transit: if tracking shows no movement for [10] business days, contact us and we will open a claim with the carrier and send a replacement or refund once the carrier confirms the loss.
- Marked delivered but missing: please check with neighbors and your local post office first. We will help you file a claim with the carrier, but we are not responsible for packages after the carrier marks them delivered.
Taxes
For deliveries in California, sales tax applies to the item and to the shipping and packaging charge, as shown at checkout. Title and risk of loss pass to you on delivery.
Local pickup
Online shop orders are picked up at YB Normal in Lakeside, [street address], during [hours]. We email you when your order is ready. Please pick up within [30] days.